What to tell the police when calling 101 or 999

This page tells you when to phone 999 or 101 and what questions you will be asked.

When you need help or advice about a crime or incident it is important that you phone the police.

If you are not in danger, are unsure what to do, want to contact your local PCSO or have lost or found something you can call 101.

You must phone 999 if the crime you have experienced has just happened or is happening now. This includes being threatened, assaulted or burgled.

When you phone either 101 or 999 you will be asked lots of questions. This is so the police can make sure you get the right kind of help.

It is important to tell the operator:

If you are in danger, if you are alone, where you are calling from and who was involved.

What happened and when it happened.

Where it happened.

Your name and address.

Whether this has happened before.

How you are feeling and if anyone is with you

Whether you have any additional needs for example: a learning disability, are hard of hearing, use Makaton.

With thanks to Dawn from the Crownhill Comms Room and Plymouth People First who worked with Devon and Cornwall Police to produce this information.

Phoning 101 or 999